Shipping & returns

What are the shipping costs?

We send orders over 45 euros for free. Orders below € 45 are shipped with a contribution of € 4.95. If it fits in the mailbox, it costs 2.95 €

What is the delivery time?

The next day is delivered from Monday to Friday before 16:00. Orders made during the weekend are delivered on Tuesday. (within NL and BE)

How does it work?

• Place the order and finish before 16.00.
• Select "Delivery" in the shopping cart.
• Calculate in the ordering process as usual.
• Finish your order after you have received a confirmation in your mailbox.
• And that's all. Your package is full and is delivered.
• Once the order has been shipped, you will receive an e-mail.

How does it come back?

Still not satisfied with the product? This is annoying, you can return the product within 30 days.

For your purchases, a waiting period of 30 days applies after you receive the product. You can return it within this period.

How can I return or exchange a product?

1. Register here on our site, no account yet? Then create an account with the email address you used to place the order.
2. Then go to the order you want to return.
3. Complete the online return form within 30 days of receipt or visit our store. Clearly indicate which solution you want.
4. After 30 days you still have 5 days to return your product with the packaging in its original state.
5. After registering your return, you will receive the return instructions within 48 hours during customer service hours.
6. Always use sturdy packaging to return the product. A defective product is not accepted by us.
7. Bring the package to a post office in your area and ensure sufficient postage. (return is at the customer's expense)
8. At the drop-point you will receive a track & trace code with which you can track your returned products. This is also your shipping receipt. As soon as the package is in our warehouse, we will send you a confirmation by e-mail.

If it is a large package that can not be shipped with the normal carrier, we can pick up the package. The cost of the collection depends on the format. (from € 25, -)

Note: Return is no longer possible after the cancellation period of 30 days.

Is it possible to bring a package to a pick-up point?

It is possible to drop a package at a collection point, below you can read how it works.

As soon as we have sent the package with GLS, you will receive an e-mail from GLS. This e-mail contains all information about the delivery, for example For example the estimated delivery date and the delivery time of the package. This e-mail also contains a link to the Google website. You can specify the following on this website.

You can also change the delivery yourself with GLS FlexDelivery®

• Delivery at the same address on a certain date
• Delivery to a new address
• Delivery in a GLS package store
• Retrieve in a GLS depot
• Signature for delivery at a specific location (for example when you are not at home)
• Reject and receive

Not all options are available in every country. Delivery to a new address and signature for delivery at a certain location can not be selected for deliveries in the Netherlands. Collection in a GLS depot is not possible in Luxembourg.

View the collection points here.

How high are the shipping costs abroad?

Shipping Europe, orders up to 30 kg

Shipping to other countries on request. info@hetadreswebshop.nl