Shipping & returns
What are the shipping costs?
We ship orders of more than € 45 without shipping costs. Orders under € 45 are shipped with a contribution of € 4.95. If it fits in the mailbox, then it's free.
What is the delivery time?
The next day is delivered from Monday to Friday for 23:59 hours.Orders made during the weekend are delivered on Tuesday. For shipments to Belgium it is 16:00
How does it work?
- Place the order before 23:59.
- Select the desired delivery in the shopping cart.
- Fill in the ordering process as usual.
- Finish your order, you will receive a confirmation in your mailbox.
- And that's all. Your package will be packaged and shipped.
- Once the order has been sent you will receive an e-mail.
How can you send it back?
Still not satisfied with the product? This is unfortunate, you can return the product within 30 days.
For your purchases, a return period of 30 days applies after you have received the product. You can return it within this period.
How can I return or exchange a product?
- Registerhereon our site, no account yet? Then create an account with the email address you used to place the order.
- Then go to the order you want to return.
- Complete the online return form within 30 days of receipt or visit our store. Clearly indicate which solution you want.
- After 30 days you still have 5 days to return your product with the packaging in its original state.
- After registering your return, you will receive the instructions for returning within 48 hours during customer service hours.
- Always use sturdy packaging to return the product. A defective product is not accepted by us.
- Bring the package to a post office in your area and ensure sufficient postage. (return is at the customer's expense)
- At the post office you will receive a track & trace code with which you can follow the returned products. This is also your shipping receipt. As soon as the package is in our warehouse, we will send you a confirmation by e-mail.
If it is a large package that can not be shipped with the normal carrier, we can pick up the package. The cost of the collection depends on the format. (from € 25, -)
Note: returns are no longer possible after the cancellation period of 30 days.
Is it possible to bring a package to a pick-up point?
It is possible to have a package delivered at a collection point, below you can read how it works.
If the package has been sent with GLS you can choose a collection point afterwards. You can read how this works in the email you receive from GLS.
View the pick-up points from GLS here.
How high are the shipping costs abroad?
Shipping Europe, orders up to 30 kg
Costs in € | Free for | lead time | |
Belgium | 4.95 € | € 45, - | 1.2 |
Bulgaria | 29.95 € | € 300, - | 4.7 |
Denmark (with the exception of Greenland and Faroe Islands) | 11.95 € | € 200, - | 2.3 |
Germany | 7.95 € | € 100, - | 3.1 |
Estonia | 29.95 € | € 300, - | 4.6 |
Finland | 17.95 € | € 250, - | 3.5 |
France (excluding Andorra, including Monaco and Corsica) | 11.95 € | € 200, - | 2.3 |
Great Britain (including Northern Ireland except Gibraltar, Channel Islands) | 11.95 € | € 200, - | 1.4 |
Hungary | 17.95 € | € 250, - | 3.5 |
Ireland | 29.95 € | € 300, - | 2.4 |
Italy (except San Marino and Vatican City) | 11.95 € | € 200, - | 3.5 |
Latvia | 29.95 € | € 300, - | 4.6 |
Lithuania | 29.95 € | € 300, - | 4.6 |
Luxembourg | 11.95 € | € 200, - | 1.2 |
Austria | 11.95 € | € 200, - | 2.4 |
Poland | 17.95 € | € 250, - | 3.5 |
Portugal (including Azores and Madeira) | 29.95 € | € 300, - | 4.6 |
Romania | 29.95 € | € 300, - | 4.7 |
Slovenia | 17.95 € | € 250, - | 4.6 |
Shipping to other countries on request. [email protected]