Customer service & info
Here you will find answers to your questions regarding prices, shipping, delivery time, payment methods, ordering process and the like. In the unlikely event that you do not find an answer, please contact our Customer Service using the form to the right of this page or send an email to [email protected]
For urgent questions you can call 0412-650 222. We are available from Tuesday to Friday from 10:30 to 17:30.
Frequently asked questions
1.1 What is the delivery time?
Belgium 1 day
Bulgaria> 4 days
Danmark 2 days
Germany 2 days
Finland> 4 days
France 2-3 days
Britain 2 days
Hungary 3 days
Ireland 2-3 days
Italy 2-3 days
Latvia> 4 days
Luxembourg 1 day
Austria 3 days
Poland 2-3 days
Portugal> 4 days
Romania> 4 days
Slovenia> 4 days
1.2 What are the shipping costs?
Belgium € 4.95 free above € 45
Bulgaria € 29.95 free above € 300
Denenmarken € 11.95 free above € 200
Germany € 7.95 free above € 100
Finland € 17.95 free above € 250
France € 11.95 free above € 200
Great Britain € 11.95 free above € 200
Hungary € 17.95 free above € 250
Ireland € 29.95 free above € 300
Italy € 11.95 free above € 200
Latvia € 29.95 free above € 300
Luxembourg € 11.95 free above € 200
Austria € 11.95 free above € 200
Poland € 17.95 free above € 250
Portugal € 29.95 free above € 300
Romania € 29.95 free above € 300
Slovenia € 17.95 free above € 250
1.3 How can I return my order?
2.1 How can I pay?
Bank transfer
Visa
Maestro
Mastercard
Mister Cash
Giro Pay
DIRECTebangking
Belfius