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    Customer service & info

    Here you will find answers to your questions regarding prices, shipping, delivery time, payment methods, ordering process and the like. In the unlikely event that you do not find an answer, please contact our Customer Service using the form to the right of this page or send an email to [email protected]


    For urgent questions you can call 0412-650 222. We are available from Tuesday to Friday from 10:30 to 17:30.


    Frequently asked questions

    1.1 What is the delivery time?

    Belgium 1 day
    Bulgaria> 4 days
    Danmark 2 days
    Germany 2 days
    Finland> 4 days
    France 2-3 days
    Britain 2 days
    Hungary 3 days
    Ireland 2-3 days
    Italy 2-3 days
    Latvia> 4 days
    Luxembourg 1 day
    Austria 3 days
    Poland 2-3 days
    Portugal> 4 days
    Romania> 4 days
    Slovenia> 4 days

    1.2 What are the shipping costs?

    Belgium € 4.95 free above € 45
    Bulgaria € 29.95 free above € 300
    Denenmarken € 11.95 free above € 200
    Germany € 7.95 free above € 100
    Finland € 17.95 free above € 250
    France € 11.95 free above € 200
    Great Britain € 11.95 free above € 200
    Hungary € 17.95 free above € 250
    Ireland € 29.95 free above € 300
    Italy € 11.95 free above € 200
    Latvia € 29.95 free above € 300
    Luxembourg € 11.95 free above € 200
    Austria € 11.95 free above € 200
    Poland € 17.95 free above € 250
    Portugal € 29.95 free above € 300
    Romania € 29.95 free above € 300
    Slovenia € 17.95 free above € 250

    1.3 How can I return my order?

    Still not satisfied with the product? That is annoying you can return the product within 30 days.
     
    For your purchases, a cooling off period of 30 days applies after you have received the product. You can return it within this period.
     
    How do I return or exchange a product?
     
    Log in here on our site, no account yet? Then create an account with the e-mail address you used for the order.
    Complete the online return form within 30 days of receipt or come to our store. State clearly which solution you want.
    After the 30 days, you have another 5 days to return your product in its original condition with packaging.
    After registering your return, you will receive the return instructions within 48 hours during customer service hours.
    Always use a sturdy package to return the product. A broken product is not accepted by us.
    Bring the package to a post office in your area.
    At the drop point you will receive a track & trace code with which you can track your returned products. This is also your shipping receipt. As soon as the package is in our warehouse, we will send you a confirmation by mail.
    Note: after the 30 day cooling off period it is no longer possible to return.

    2.1 How can I pay?

    Bank transfer

    Visa

    Maestro

    Mastercard

    Mister Cash

    Giro Pay

    DIRECTebangking

    Belfius

    2.2 What are your general terms and conditions?

    You can download the conditions here

    You can view the conditions here online

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