Customer service

Here you will find answers to your questions regarding prices, shipping, delivery time, payment methods, ordering process and the like. In the unlikely event that you do not find an answer, please contact our Customer Service using the form to the right of this page or send an email to info@hetadreswebshop.nl

For urgent questions you can call 0412-650 222. We are available from Tuesday to Friday from 10:30 to 17:30.

Contact us

Frequently asked questions

1. Shipping & returns

1.1 What is the delivery time?

Belgium 1 day
Bulgaria> 4 days
Danmark 2 days
Germany 2 days
Finland> 4 days
France 2-3 days
Britain 2 days
Hungary 3 days
Ireland 2-3 days
Italy 2-3 days
Latvia> 4 days
Luxembourg 1 day
Austria 3 days
Poland 2-3 days
Portugal> 4 days
Romania> 4 days
Slovenia> 4 days

1.2 What are the shipping costs?

Belgium € 4.95 free above € 45
Bulgaria € 29.95 free above € 300
Denenmarken € 11.95 free above € 200
Germany € 7.95 free above € 100
Finland € 17.95 free above € 250
France € 11.95 free above € 200
Great Britain € 11.95 free above € 200
Hungary € 17.95 free above € 250
Ireland € 29.95 free above € 300
Italy € 11.95 free above € 200
Latvia € 29.95 free above € 300
Luxembourg € 11.95 free above € 200
Austria € 11.95 free above € 200
Poland € 17.95 free above € 250
Portugal € 29.95 free above € 300
Romania € 29.95 free above € 300
Slovenia € 17.95 free above € 250

1.3 How can I return my order?

Still not satisfied with the product? That is annoying you can return the product within 30 days.

For your purchases, a cooling off period of 30 days applies after you have received the product. You can return it within this period.

How do I return or exchange a product?

Complete the online return form within 30 days of receipt or come to our store. State clearly which solution you want.

After the 30 days, you have another 5 days to return your product in its original condition with packaging.

After registering your return, you will receive the return instructions within 48 hours during customer service hours.

Always use a sturdy package to return the product. A broken product is not accepted by us.

Bring the package to a post office in your area.

At the drop point you will receive a track & trace code with which you can track your returned products. This is also your shipping receipt. As soon as the package is in our warehouse, we will send you a confirmation by mail.

Note: after the 30 day cooling off period it is no longer possible to return.

2. General info

2.1 How can I pay?

Bank transfer

Visa

Maestro

Mastercard

Mister Cash

Giro Pay

DIRECTebangking

Belfius

2.2 What are your general terms and conditions?

You can download the conditions here

You can view the conditions here online