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Welcome to the customer service of Hetadreswebshop.nl. Below you will find answers to frequently asked questions, organized by category. Can't find your question? Feel free to contact us.
Select the desired product and add it to your shopping cart. Then follow the steps in the ordering process to complete your purchase.
Please contact our customer service as soon as possible. If your order has not yet been shipped, we can adjust or cancel it.
We accept various payment methods, including iDEAL, credit card (Visa, Mastercard), payment in 3 installments via in3, and post-payment with Klarna. Business customers can pay afterwards with Billie.
Yes, we use secure payment systems to protect your data.
Log in to your account and go to 'Orders' to view and download your invoices. Looking for the Klarna invoice? You can request it from Klarna.
Yes, that's possible! As a business customer, you can easily pay afterwards with us via our partner Billie. During checkout, simply choose the payment method "Billie". Billie will immediately perform a short credit check based on your company details (such as Chamber of Commerce number and VAT number).
By choosing this payment method, you automatically agree to Billie's terms and conditions. Read more...
Orders placed before 4:00 PM on working days and in stock are shipped the same day. The delivery time depends on the destination country. Within the Netherlands, you can generally expect delivery within 24 hours.
Orders from €30,- are shipped for free. For orders under €30,- we charge a shipping fee of €4.95.
Absolutely! We ship to countries like Austria, France, Italy, Spain, Finland, and more. Shipping costs and free shipping thresholds vary by country.
Shipping costs vary by country and order amount. The shipping costs are shown during checkout.
That depends on the country. On average, you can expect the following delivery times:
📦 Please note: These are indicative delivery times from the moment your order is shipped. In some cases, such as during holidays, busy periods or delivery to islands and remote areas, delivery may take a little longer. You will always receive a track & trace as soon as your package is on its way.
Register your return within 30 days of receipt easily through your account on our website. After registering, you will receive all further instructions by email.
Don’t have an account yet? No problem!
Click on ‘Log in’ and then on ‘Create account’. This way, you can still easily arrange your return.
Once your return is registered, you can use this link to purchase a return label at a discount. Order here.
The costs for returns are at your own expense, unless otherwise agreed.
Send your return package at your own expense to the address below:
Attn: Het Adres returns
Hescheweg 213
5343 AA Oss
Netherlands
Make sure the products are well and securely packaged, so they are not damaged during transport. Add a note with your order number and reason for return, so we can process your return. (Without an order number, your return will not be processed)
You can also purchase a return label with a discount via this link. Order here.
You can return your order to us with peace of mind. Below you’ll find exactly how it works:
You have the right to return your order up to 30 days after receipt without giving any reason.
With account:
Register your return via your account on our website. You will receive return instructions by email.
Without account:
Send your return at your own expense to:
attn Het Adres retouren
Hescheweg 213
5343 AA Oss
Netherlands
Add your order number and (optional) reason for return, so we can process it quickly.
After receiving and checking your return, you will receive the full purchase amount back within 14 days, including any standard shipping costs.
Would you like to receive a different product? Please return the original item and place a new order via our webshop.
Unfortunately, we cannot or can only partially reimburse returns of used, damaged, or incomplete products. Is the product already defective or damaged upon receipt? Please contact our customer service first before returning it.
Via this link, you can easily and affordably purchase a return label: Request return label.
If an order cannot be delivered or is not picked up at a pickup point and is then returned to us, we will charge at least €6.95 for the shipping and handling costs incurred. This amount may be higher depending on the type of shipment and the carrier.
According to Article 6:230s paragraph 2 of the Dutch Civil Code, the costs for returning the order are the responsibility of the consumer if the order is not collected in time or is refused upon delivery.
Contact our customer service directly at info@hetadreswebshop.nl and include photos of the defect or damage. Together, we'll look for a suitable solution.
Submit your complaint using the contact form below. We aim to respond within 48 hours and work together to find a solution.
Do you have a question about a product, your order, or do you need interior advice? Contact us – we’re happy to help!
Your order will arrive safely and in perfect condition.
Order today, lightning-fast delivery.*
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