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Terms of service

Terms and Conditions – Het Adres

Last updated: 18/03/2025

Welcome to Het Adres! We recommend that you read these Terms and Conditions carefully before placing an order. By using our website or placing an order, you agree to these terms.


1. Company information

Name: Het Adres VOF
Business address: Hescheweg 213, 5343AA Oss, Netherlands
Chamber of Commerce number: 57551324
VAT number: NL852628869B01
E-mail: info@hetadreswebshop.nl
Phone number: +31412650222
Website: www.hetadreswebshop.nl


2. Applicability

  • These General Terms and Conditions apply to every offer from Het Adres on the website, the use of the website and to every agreement concluded via the website.
  • These terms apply to both consumers (B2C) and business customers (B2B), unless stated otherwise.
  • By placing an order, you accept these terms and declare that you are at least 18 years old or have permission from a parent/guardian.
  • Deviations from these terms are only valid if we have confirmed them in writing.
  • Het Adres may amend and/or supplement these General Terms and Conditions. Changes do not apply to agreements already concluded. The most current General Terms and Conditions can be found on the website.


3. Offer and Prices

  • All prices on our website include VAT and exclude shipping costs, unless stated otherwise.
  • We reserve the right to change prices and product information at any time.
  • Obvious errors or mistakes (such as a product costing €1 instead of €100) are not binding. In that case, we have the right to cancel the order and refund the amount paid.
  • An offer on the website is always without obligation and can still be revoked by Het Adres immediately after an order.
  • For business customers, prices are shown excluding VAT.


4. Ordering and Payment

  • As soon as you place an order, you will receive a confirmation email.
  • You can pay with us via iDEAL, PayPal and Klarna.
  • For post-payment, a payment term of 7 days applies. If you do not pay on time, additional costs may be charged.
  • A different payment term may apply for business customers, depending on the agreements and creditworthiness.
  • If the customer does not pay on time or Het Adres is unable to collect the amount due, the customer is in default and collection costs may be charged in accordance with the graduated scale for extrajudicial collection costs (BIK).


5. Delivery and Shipping

  • We ship orders that are in stock within 2 working days.
  • Orders within the Netherlands are shipped free of charge from €30. For orders below this amount, we charge €4.95 shipping costs.
  • For international shipments, the costs are shown during checkout.
  • Delivery times are indicative and do not count as a strict deadline.
  • We are not responsible for delays at the delivery service.
  • Business customers must inspect the goods upon delivery and report any damage within 48 hours.

  • Uncollected packages and failed delivery attempts
    If an order cannot be delivered or is not picked up at a pick-up point and is then returned to Het Adres, Het Adres is entitled to charge at least €6.95 for shipping and handling costs incurred. This amount may be higher depending on the type of shipment and the carrier used.

    In accordance with Article 6:230s paragraph 2 of the Dutch Civil Code, the costs for returning the order in these cases are borne by the consumer. These costs will be deducted from the refund amount upon return.


6. Right of Withdrawal & Returns

  • Consumers (B2C) have 14 days to reconsider from the day they receive their order. Within this period, they can dissolve the agreement without giving any reason, unless a legal exception applies.
  • Business customers (B2B) have no right of withdrawal, unless otherwise agreed in writing.
  • After cancellation, you have 14 days to return the product. Return shipping costs are at your own expense.
  • The purchase amount will be refunded within 14 days after receipt of the return shipment.
  • Het Adres is entitled to charge a depreciation fee if a product has been used in a way that goes beyond what is necessary to determine its nature, characteristics, and functioning.
  • Products that are personalized or cannot be returned for hygienic reasons are excluded from this right.
  • Returns must be registered via info@hetadreswebshop.nl.


7. Warranty and Complaints

  • We offer a statutory warranty on all our products. This means a product must do what you can reasonably expect from it.
  • For business customers (B2B) only the manufacturer's warranty applies, unless otherwise agreed.
  • If a product does not comply with the agreement, Het Adres will repair or replace the product free of charge and within a reasonable period.
  • Complaints can be submitted via info@hetadreswebshop.nl. We aim to respond within 14 days.
  • Not satisfied with the solution? You can submit your complaint to the European Online Dispute Resolution (ODR) platform via https://ec.europa.eu/consumers/odr/.


8. Liability

  • Consumers (B2C): Our liability is limited to the amount you paid for the relevant product.
  • Business customers (B2B): We are not liable for indirect damages such as loss of profit, consequential damages, or business interruption. Our liability is limited to the invoice value of the delivered products.
  • This does not apply in cases of intent or gross negligence on our part.


9. Privacy and Cookies

  • We respect your privacy and process personal data in accordance with the GDPR.
  • Read our full Privacy Policy and Cookie Policy for more information.


10. Force Majeure

  • In case of force majeure (such as natural disasters, strikes, or supplier disruptions), we may temporarily suspend our obligations without being liable for compensation.


11. Applicable Law and Disputes

  • These Terms and Conditions are governed by Dutch law.
  • Disputes will be submitted to the competent court in the Netherlands.


Do you have questions about these Terms and Conditions? Contact us via info@hetadreswebshop.nl.

Thank you for your trust in Het Adres!